FAQs: Custom Wooden Kitchenware & Craft Solutions

We are a professional factory with over 20 years of experience in wooden tableware and storage products, located in Caoxian, Shandong. We have our own production workshop covering more than 10,000 square meters, 100+ skilled workers, and 20+ advanced production machines. Unlike trading companies, we directly control the entire production process from raw material selection, molding, polishing to quality inspection, which ensures stable product quality and competitive factory-direct prices for our customers.

Yes, we offer one-stop customization services including logo printing, tailored size design and various surface finish options. Please provide your specific requirements, and our team will provide a customized solution for you.

The sample turnaround time is 5 to 7 days after confirming the details. The lead time for mass production is 20 to 30 days, which may vary slightly according to order quantity and customization requirements. We support global shipping and can use logistics providers like DHL or FedEx as you request.

We welcome on-site audits. The preparation time for the samples is approximately 5 to 7 days; free samples will be provided.

All products undergo strict quality inspection before shipment. If you find quality problems, please contact us within 7 days of receiving the goods and provide relevant photos or videos. We will offer solutions such as replacement, repair or refund according to the actual situation.

Yes, we offer custom packaging options based on your requirements. Depending on the product type and export destination, we can provide standard export packaging, gift boxes, kraft paper packaging, foam protection and branded packaging solutions. Custom packaging helps protect the products during transportation and also creates a more professional unboxing experience for your customers.